Dental lab case tracking, from prescription to delivery

Where cases get lost today

A busy lab runs dozens of cases at once, and each lives as fragments in a chat: the Rx in a voice note, the shade in a compressed photo, the due date buried 300 messages up. Nobody can see a case's state — so everybody calls.

• The clinic calls to ask; the lab walks to the bench to check; someone forgets to call back.
• “Ready” lands in a thread the dentist reads six hours later — after the patient came and left.
• When a case slips, there is no record of when it was sent or what was promised — only memory against memory.

How dental lab case tracking works, step by step

One case = one restoration — prescription, photos, chat, and status together. The whole journey:

1. 1
   The clinic taps New case and fills the digital Rx — teeth on the FDI chart, restoration type, material, shade, and the due date.LabCaseBook blocks sending until every required field is filled, so the lab never receives half an order.
2. 2
   Shade photos go on the case with Add photos — stored byte-for-byte, each carrying a Full resolution badge.
3. 3
   The clinic taps Send to lab — the case lands in the lab's New column as Submitted.
4. 4
   The lab reviews the Rx and photos, then taps Start production — the clinic's screen switches to In production on its own.Questions go in the case Messages thread — attached forever.
5. 5
   Work finished and QC passed, the lab taps Mark ready — the clinic is notified instantly.
6. 6
   On fit day the clinic taps Confirm fit & close and the case becomes Closed — or requests a remake, recorded with its reason and attempt number.

One status, two screens

The pipeline is fixed and shared: lab and clinic see the same status in the same second, and the page updates by itself — no refreshing, no “status?” texts.

The lab's day on one board

For a lab, tracking is never one case — it's forty at once. The Production board shows every case as a card in four live columns: New, In production, Ready to ship, and Done. Each card carries the due date — Due today in amber, Overdue in red — plus restoration, clinic, and technician initials.

Above the columns, live tiles sum up the morning at a glance: Active, Due today, On-time, and Remake. Search cases pulls up any case by number, patient, clinic, restoration, or shade.

A history nobody can rewrite

Every send, status change, remake request, and upload lands in the case's History — with who did it and when. Entries can't be edited or deleted by anyone, on either side.

That's what turns tracking into trust: when a delivery date or a remake is disputed months later, the answer doesn't go to whoever shouts loudest — it's written on the case.

Let the patient track it too

On any sent case, the clinic can tap Create link under Patient tracking link and send the patient a private page — no account needed, in Arabic or English. The patient sees only their name, the clinic's name, the restoration type, the case number, a friendly 4-step progress bar, and the expected date — never photos, prices, messages, or the lab's name.