Clinic–lab communication for dental cases, without the chaos

Every message attached to its case

Each case carries its own Messages thread — like the chat you already know, but pinned to the case forever. Type, tap Send, and the other side's whole team gets a “New message” notification; replies appear instantly.

• Nobody asks “which case are we talking about?” — the message sits right next to the case number, the prescription, and the photos.
• A new assistant opens the case and reads everything ever said — no forwarded screenshots.
• Six months later the discussion is still there, beside the photos — not on somebody's lost phone.

Shade photos that keep their colour

On WhatsApp a shade photo is compressed on send — the lab matches a colour the dentist never shot, and someone pays for the remake. LabCaseBook stores every file byte-for-byte exactly as uploaded, with an integrity checksum and a Full resolution badge on each photo: what the clinic shot is what the lab sees.

A written prescription instead of a voice note

“Make it zirconia… the shade looks like A2… I'll send the rest later” — dictated instructions get misheard, and half never arrive. The New case form captures the full Rx instead: teeth on an FDI chart, restoration type, material, shade, margin design, occlusion notes, and the due date — and LabCaseBook refuses to send an incomplete case at all.

After Send to lab the prescription locks, so the lab always works from one reliable version — clarifications go in Messages, on the record next to the Rx.

How clinic–lab communication works on LabCaseBook

1. 1
   Connect once: the clinic opens Partners and taps Connect on its lab; the lab taps Accept.From that moment both sides look at the same case — one version, not two conflicting chats.
2. 2
   The clinic taps New case, fills the prescription, adds photos, and taps Send to lab.
3. 3
   Case talk happens in Messages from either side; the clinic attaches files with Add photos / Add files, and the lab views and downloads them at full quality.
4. 4
   Tap Enable alerts on your devices — a notification arrives the moment the other side acts: a new case, a message, a status change.
5. 5
   Watch the case move through its live pipeline — Draft → Submitted → In production → Ready → Closed — on both screens at once.No “is it ready yet?” calls; the screen answers before anyone asks.

One shared history ends the arguments

Every status change, remake, and upload is recorded in the case's History — an append-only log nobody can edit or delete. When a dispute comes — about the shade, the deadline, or who asked for what — you settle it by opening the case, not by scrolling a group chat from memory.